Excursions
Data Protection
This Privacy Policy regulates the treatment of personal data that may be collected and/or treated during the navigation and contracting or adhesion to the products included and/or accessible through the website www.alexandrehotels.com (hereinafter, the Web Page) owned by the companies INBAMAR S.L., PLAYA DEL OESTE S.A. (Hotel Troya); HOTEL TENERIFE PLAZA S.A. (Hotel Gala); HOTEL LA SIESTA TENERIFE S.L. (Hotel la Siesta); ROVINCA XXI S.L. (Hotel Fira Congress); PACTA INVERSIONES S.A. (Hotel Frontair); hereinafter collectively ALEXANDRE HOTELS.
In terms of data protection ALEXANDRE HOTELS ensures compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as GDPR).
RESPONSIBLE FOR THE TREATMENT:
Depending on the case, the personal data of web users will be collected and processed by the companies listed below:
If you provide your personal data to make hotel reservations through the online platform located at www.alexandrehotels.com.
The data will be collected and processed by the company owning the hotel to which the reservation made corresponds. Namely:
Company name HOTEL TENERIFE PLAZA S.A. Paseo Litoral S/N 38631 Arona - Tenerife GALA HOTEL A58265703 Telephone: 922 794 513 Email: info@hotelgala.com ROVINCA XXI S.L. Plaza De España Edif. Veracruz, 6 - 1ª Plt. - 2ºf 35007 - Las Palmas De Gran Canaria HOTEL FIRA CONGRESS B76003771 Telephone: 932 671 800 Email: info@ racongress.com HOTEL LA SIESTA TENERIFE S.L. Rafael Puig Llivina Avenue, 15 38640 Arona - Tenerife HOTEL LA SIESTA B35431048 Telephone: 922 762 300 Email: info@lasiesta-hotel.com PACTA INVERSIONES S.A. Plaza De España Edif. Veracruz, 6 - 1ª Plt. - 2ºf 35007 - Las Palmas De Gran Canaria FRONT AIR CONGRESS HOTEL A62636907 Phone: 93 636 94 80 Email: info@hotelfrontaircongressbarcelona.com PLAYA DEL OESTE, S.A. Rafael Puig Lluvina Avenue, 2 38670 - Adeje (Tenerife) HOTEL TROYA A38005724 Phone: 922 011 100 Email: info@hoteltroyatenerife.com
Address Activity VAT ID Contact Information
In all other cases, that is, when the user provides his/her data through the contact and employment forms, or in the Alexandre Club registration form, the company INBAMAR S.L.,
with CIF B58451329, with registered of ce in PLAZA DE ESPAÑA - EDIF. VERACRUZ, 6 - 1ª PLT - 2ºF - 35007 LAS PALMAS DE GRAN CANARIA, contact email: .info@alexandrehotels.com
TYPE AND ORIGIN OF PERSONAL DATA WE PROCESS:
ALEXANDRE HOTELS will process the personal data you voluntarily provide, as well as the data collected as a result of the contractual relationship entered into between you and ALEXANDRE HOTELS
Depending on the purpose for which they are to be used, ALEXANDRE HOTELS may process the following categories of personal data:
Identifying data, such as rst name, last name;
Contact information, such as e-mail and postal address.
Professional data, such as the entity or organization you belong to, your profession, your position, etc.
Bank details, such as your IBAN number.
Likewise, when you expressly authorize it by granting the corresponding permissions in the cookie banner, navigation data and your activity on the Website will also be collected. You can nd more information regarding the categories of cookies implemented on the Website and their purposes in the Cookies Policy.
PURPOSES OF PROCESSING, LEGAL BASIS AND STORAGE PERIOD
The purposes and legal bases for the processing of personal data carried out by ALEXANDRE HOTELS as data controller are described below:
Management of requests, inquiries and generic information requests. In the event that you contact ALEXANDRE HOTELS through the channels enabled to formulate a request, query or The consent given by you when making the request, query or request through one of the channels enabled by ALEXANDRE HOTELS for this purpose. ALEXANDRE HOTELS will retain and process your personal data for this purpose until the end of the management of your request or inquiry or until you request its deletion or revoke the consent given.
PURPOSE LEGAL BASIS CONSERVATION PERIOD
request for information not related to a contract previously entered into with ALEXANDRE HOTELS (including the chatbot), we will process your personal data for the purpose of managing the request, query or request for information that you have formulated. We remind you that you have the right to withdraw your consent, at any time and free of charge . The revocation of such consent implies that your request or query will not be answered. Management of hotel services reservations (such as accommodation, catering, car parking, spa treatments and tourist programs, among others that are usually provided at ALEXANDRE HOTELS). The application of pre-contractual measures requested by you. ALEXANDRE HOTELS will retain and process your personal data for this purpose for as long as your reservation or contractual relationship with ALEXANDRE HOTELS subsists. The provision of all types of hotel services (accommodation, catering, laundry, car parking and spa treatments, among others) and the maintenance, development and management of the contractual relationship (e.g. invoicing, customer service, etc.). The execution of the contract entered into with you. Those data identi ed as mandatory are necessary to complete the contract, so we will not be able to provide the service in the case of not providing them. Personal data will be kept for as long as the contractual relationship with ALEXANDRE HOTELS subsists. Check-in. This includes the collection, veri cation and registration of the personal data provided by the Customers in the Check-in forms, as well as the communication by of the information to the competent authorities. Compliance with legal obligations required by Royal Decree 933/2021, of October 26, establishing the documentary registration and information obligations of individuals or legal entities engaged in the activities of lodging and rental of motor vehicles, to which The data will be kept for a period of three years from the end of the stay.
economic agents providing hotel services are obliged to comply. Selection processes. If you send us your resume through the channels provided for this purpose, we will process your personal data in order to evaluate your application and manage, if necessary, the corresponding selection process. The application of pre-contractual measures requested by you Your personal data will be kept until the conclusion of the selection process. Commercial communications. We will contact you by e-mail or other equivalent means of electronic communication in order to send you information about new products and services, offers, campaigns, promotions, updated information or other content, including newsletters and opinion polls, as well as for general marketing actions of ALEXANDRE HOTEL and its hotel units. The consent you give us by expressly requesting us to receive commercial communications. We remind you that you have the right to withdraw your consent, at any time and free of charge. Withdrawal of consent will not have retroactive effect. When ALEXANDRE HOTELS sends you these communications by electronic means, you will be offered in each of them the possibility of expressing your opposition to continue receiving them. In any case, you may object to the processing of your data for this purpose at any time and free of charge by sending your request to any of the addresses indicated ALEXANDRE HOTELS will retain and process your data for this purpose until you revoke your consent or object to the processing of your data for this purpose. in this Privacy Policy for the exercise of data protection rights recognized by current legislation.
Once the storage periods indicated above have expired, ALEXANDRE HOTELS will keep the personal data blocked, preventing its processing, except for the purpose of making the data available to judges and courts, the Public Prosecutor's Of ce or the competent Public Administrations, in particular the data protection authorities, for the enforcement of possible liabilities arising from the processing and only for the period of limitation of the same.
RECIPIENTS OF PERSONAL DATA:
Your personal data may be communicated to the competent Public Administrations, Banks and other financial institutions, Judges and Courts and Law Enforcement Agencies.
Your data may also be communicated to service providers and suppliers of ALEXANDRE HOTELS (among others, online booking software providers, companies providing information storage and processing services). These service providers and suppliers will process your personal data as data processors, to carry out the purposes described above on behalf of ALEXANDRE HOTELS and, in any case, under its instructions. In compliance with the legislation in force, ALEXANDRE HOTELS has signed data processor contracts required by the regulations on the protection of personal data with suppliers and service providers who have access to your personal data.
INTERNATIONAL TRANSFERS:
In order to fulfil any of the above purposes, ALEXANDRE HOTELS may transfer your personal data to service providers and suppliers located outside the European Economic Area. If such transfers are made to countries whose data protection legislation is not approved by the European Union authorities, the transfer will be made on the basis of the signature of standard data protection clauses adopted by the European Commission, or on the basis of the adoption of one of the other appropriate safeguards provided for by the applicable regulations.
RIGHTS OF THE INTERESTED PARTIES:
ALEXANDRE HOTELS informs you that you can exercise your rights of access, recti cation, deletion, limitation, opposition, portability, not to be subject to automated decisions or to revoke your consent, by contacting the contact addresses indicated in this Privacy Policy.
Likewise, if you consider that the processing of your personal data violates the regulations in force regarding Data Protection, you may leave a complaint with the Control Authority, in this case the Spanish Data Protection Agency, through its website www.aepd.es.
MODIFICATION OF THE PRIVACY POLICY
ALEXANDRE HOTELS reserve the right to modify this Privacy Policy, according to its own criteria, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency.
ALEXANDRE HOTELS will inform you of these changes by posting the modified Privacy Policy on the Website.
Conditions of Reservation
- Una tarjeta de crédito válida será requerida como garantía de la reserva. En esta tarjeta se harán posibles cargos extras o desperfectos en los que se incurran durante su estancia.
- El horario de entrada y salida será el siguiente según su reserva pertenezca:
- Fira Congress, entrada desde las 15:00, y salida hasta las 12:00.
- Frontair Congress, entrada desde las 15:00, y salida hasta las 12:00.
- La Siesta, entrada desde las 14:00, y salida hasta las 12:00.
- Gala, entrada desde las 14:00, y salida hasta las 12:00.
- Troya, entrada desde las 14:00, y salida hasta las 12:00.
- El hecho de indicar por parte del Cliente “Observaciones/Peticiones”, no implica que estén garantizadas.
- Si la reserva la hace mediante un CÓDIGO PROMOCIONAL, acepta que su nombre y fechas de estancia sean compartidos con la empresa proveedora.
- En las reservas (o conjunto de reservas para un mismo Cliente) de importe superior a 1000€, el Hotel se reserva el derecho de solicitar políticas especiales, que, en caso de no aceptarse, implicaría la cancelación de la reserva.
- No se admiten animales.
- El establecimiento se reserva el derecho probar la validez de la tarjeta de crédito facilitada, y en el caso de que sea inválida, informaremos al correo facilitado en el “Contacto” el incidente, y si en el plazo de 48 horas no se ha solventado, procederemos a la cancelación automática de la reserva.
- Pague en el Hotel:
• Impuestos incluidos.
• Pago directo a la llegada al hotel, mediante tarjeta de crédito/débito o en efectivo (no se aceptará divisa, cheque, u otra forma de pago).
• Política de cancelación/modificación: sin gastos hasta 24 horas antes de la llegada. Por cancelación/modificación fuera de plazo se cargará el importe íntegro de la primera noche en la tarjeta de crédito/débito facilitada.
• En caso de no presentarse en el hotel se cargará la primera noche en la tarjeta de crédito/débito facilitada.
• Tasa turística no incluida (sólo para los Hoteles en Cataluña).
- Tarifa No Reembolsable:
• Impuestos incluidos.
• Se cargará el importe total en el momento de efectuar la reserva. El cobro se realizará en euros, a través de un proveedor de servicios de banca seguro.
• Esta tarifa no permite cambios ni cancelaciones.
• En caso de que necesite realizar alguna modificación o anular la reserva, la penalización será del 100% del importe total de la estancia.
• Tasa turística no incluida (sólo para los Hoteles en Cataluña).
- Una vez seleccionada y verificada la solicitud de compra y/o reserva, usted habrá procedido a la expresa aceptación total de todas y cada una de las condiciones generales tal y como se muestran en la web de la empresa con anterioridad a la adquisición de la prestación de los servicios solicitados.
Legal Notice
This Legal Notice establishes the terms and conditions governing access to and use of the website www.alexandrehotels.com (hereinafter, the Website) owned by the companies INBAMAR S.L., PLAYA DEL OESTE S.A. (Hotel Troya); HOTEL TENERIFE PLAZA S.A. (Hotel Gala); HOTEL LA SIESTA TENERIFE S.L. (Hotel la Siesta); ROVINCA XXI S.L. (Hotel Fira Congress); PACTA INVERSIONES S.A. (Hotel Frontair) (hereinafter, collectively, ALEXANDRE HOTELS), as well as their respective subdomains and subdirectories.
Website owner
The Website is the property of
| Company name | Address | Activity | VAT ID | Mercantile registry data | Contact Information |
| HOTEL TENERIFE PLAZA S.A. | Paseo Litoral S/N 38631 Arona - Tenerife | GALA HOTEL | A58265703 | Registered in the Mercantile Registry of Santa Cruz de Tenerife, volume 3.035, page 15, sheet number TF-5.427. | Telephone: 922 794 513 Email: info@hotelgala.com |
| ROVINCA XXI S.L. | Plaza De España Edif. Veracruz, 6 - 1ª Plt. - 2ºf 35007 - Las Palmas De Gran Canaria | HOTEL FIRA CONGRESS | B76003771 | Registered in the Mercantile Registry of Las Palmas de Gran Canaria, volume 1.902, page 13, sheet number GC-40.935. | Telephone: 932 671 800 Email: info@ racongress.com |
| HOTEL LA SIESTA TENERIFE S.L. | Rafael Puig Llivina Avenue, 15 38640 Arona - Tenerife | HOTEL LA SIESTA | B35431048 | Registered in the Mercantile Registry of Santa Cruz de Tenerife, volume 2.376, folio 170, section 8, page number TF-29.520. | Telephone: 922 762 300 Email: info@lasiesta-hotel.com |
| PACTA INVERSIONES S.A. | Plaza De España Edif. Veracruz, 6 - 1ª Plt. - 2ºf 35007 - Las Palmas De Gran Canaria | FRONT AIR CONGRESS HOTEL | A62636907 | Registered in the Mercantile Registry of Las Palmas de Gran Canaria, volume 1.752, folio 204, page number GC-34.648. | Phone: 93 636 94 80 Email: info@hotelfrontaircongressbarcelo na.com |
| PLAYA DEL OESTE, S.A. | Rafael Puig Lluvina Avenue, 2 38670 - Adeje (Tenerife) | HOTEL TROYA | A38005724 | Registered in the Mercantile Registry of Santa Cruz de Tenerife, volume 3.318, folio 86, page number TF-53.316. | Phone: 922 011 100 Email: info@hoteltroyatenerife.com |
| INBAMAR S.L. | Plaza España, 6, Edi cio Veracruz, 1ª planta, 2º F 35007 - Las Palmas de Gran Canaria. | Hotel and real estate management. | B-58451329 | Registered in the Mercantile Registry of Las Palmas de Gran Canaria, volume 1146 folio 182, section 8, page number GC-6.440. | Email: info@alexandrehotels.com
|
Acceptance
For the purposes of this Legal Notice, "User" shall be understood as the natural person who visits and/or browses the Web Page.
Persons who, in accordance with the foregoing, acquire the status of User, are subject, fully and unreservedly, to the provisions of the Legal Notice in the version published on the Web Page at the time the User accesses it.
The User agrees to consult the Legal Notice each time ALEXANDRE HOTELS noti es that there has been a modi cation or substantial change.
If the User decides not to accept the Legal Notice, he/she must refrain from accessing the Website and/or the contents and/or services available therein.
Access to content and services
The general information contained and/or published and/or available on the Website is for information purposes only and in no case constitutes advice, recommendation or pre-contractual information. ALEXANDRE HOTELS declines all responsibility for the use that Users may make of such information.
ALEXANDRE HOTELS reserve the right to update, modify or delete the information contained in the Website, and may even limit or deny access to such information at any time and without prior notice.
To this effect, ALEXANDRE HOTELS reserves the right, at any time, to decide on the continuity of the information society services provided through the Website.
User Obligations
The User agrees to:
Accept and comply with the provisions of this Legal Notice, and any document made available by ALEXANDRE HOTELS in order to regulate any aspect of the functionalities made available through the Website.
Not to store or communicate through the Web Page, contents that are contrary to current legislation, morality, public order, as well as those that are defamatory, aggressive, obscene, sexually explicit, offensive, violent or inciting to violence, racist or xenophobic, or in general illegal or harmful to the rights and physical and moral integrity of the person.
Refrain from using any of the services provided by ALEXANDRE HOTELS for illicit purposes or effects, or harmful to the rights and interests of ALEXANDRE HOTELS or third parties, or to damage, disable, overload, deteriorate or impede the normal use of the services, computer equipment or documents, les and all kinds of content stored in any computer equipment of ALEXANDRE HOTELS or other Users.
Not to defame, abuse, annoy, harass, stalk, threaten or otherwise violate any rights of other Users or any other persons.
Not to remove or attempt to remove any security measures adopted and implemented on the Website.
Likewise, the User undertakes to guarantee the authenticity, truthfulness, accuracy and completeness of the information and personal data provided or communicated to ALEXANDRE HOTELS through the channels available on the Website. It is the User's responsibility to keep the information provided to ALEXANDRE HOTELS updated at all times, and to ensure that it corresponds, at all times, to his/her real situation.
The User is solely responsible for any false or inaccurate statements made and for any damage or harm, direct or indirect, that may be caused to ALEXANDRE HOTELS or third parties as a result of the breach of the obligations set out above, exonerating ALEXANDRE HOTELS from any injury, damage or claim of Authority or third party.
Services provided by third parties
ALEXANDRE HOTELS do not guarantee the legality, reliability and usefulness of the services provided, of the contents supplied by third parties through the Web Page and on which ALEXANDRE HOTELS only acts as an advertising channel.
ALEXANDRE HOTELS shall not be liable for damages of any nature caused by the services provided, the contents of third parties that are advertised through the Website, and, in particular, by way of example, those caused by:
Failure to comply with the law, morality or public order.
The incorporation of viruses or any other computer code, le or program that may damage, interrupt or impede the normal operation of any software, hardware or telecommunications equipment.
Infringement of intellectual and industrial property rights or contractual commitments of any kind.
The performance of acts that constitute unlawful, misleading or unfair advertising and, in general, that constitute unfair competition.
The lack of truthfulness, accuracy, quality, relevance and timeliness of the content transmitted, disseminated, stored, received, obtained, made available or accessible.
Infringement of the rights to honour, personal and family privacy and personal image or, in general, any type of third party rights.
The inadequacy for any kind of purpose and the disappointment of the expectations generated, or the vices and defects that could be generated in the relationship with third parties.
Non-compliance, delay in compliance, defective compliance or termination for any cause of obligations contracted by third parties and contracts entered into with third parties.
The communication of data between Users.
ALEXANDRE HOTELS shall not be liable, in cases where third parties advertise their services and the contents hosted on the Website, for the veracity of the information provided by the provider on such services and contents, for obtaining the administrative authorizations that may be required of the provider for the provision of its services, for the infringement by the provider of third party rights and, in general, for any obligation or guarantee required of the provider vis-à-vis the Users.
Intellectual and industrial property rights and other rights
ALEXANDRE HOTELS is the owner or legitimate licensee of the intellectual and industrial property rights and similar rights that apply to the Website, as well as to the contents, services and other elements that comprise it from time to time, including, but not limited to: graphics, texts, photographs, videos, sound les, trademarks and other distinctive signs, logos, graphic design, user interface, source code, underlying computer programs, technology and database.
ALEXANDRE HOTELS is the exclusive owner of the intellectual, industrial and similar rights that may apply to the Web Page or to these elements and, in particular, of the rights of reproduction, distribution, public communication and transformation.
The use of the Web Page does not grant the User any right over the intellectual and industrial property rights or analogous rights over the Web Page and the contents referred to.
To this effect, the User is expressly prohibited from manipulating, altering, deleting, reproducing, transforming, distributing, publicly communicating, making available, extracting and/or reusing the Website and its content without the authorization of ALEXANDRE HOTELS. ALEXANDRE HOTELS reserves the right to take appropriate legal action against Users who violate or infringe its rights.
ALEXANDRE HOTELS link policy
Links to the Web Site
The establishment of links to the Website must be previously authorized by ALEXANDRE HOTELS and carried out in accordance with the following terms:
The link must be absolute and complete, i.e. it must lead the user, by means of a click, to the URL address of the Web Page itself and must completely cover the entire screen of the Web Page.
The link may not consist of frames or frames that allow the visualization of the Web Page through different Internet addresses or that in any other way show together the information of the Web Page with that included in other web pages or applications.
If the third party that makes the link from its page to the Web Page wishes to include in its web page or application the brand, denomination, commercial name, label, logo, slogan or any other type of identifying element of ALEXANDRE HOTELS, it must previously have the express written authorization of ALEXANDRE HOTELS.
The establishment of a link to the Web Page from websites or applications that contain materials, information or contents that are illicit, illegal, degrading, obscene, and in general, that contravene morality, public order or generally accepted social norms is not authorized.
In the event of non-compliance with any of the aforementioned terms, ALEXANDRE HOTELS may adopt the appropriate legal measures to that effect.
Links to other websites
The Website may include buttons, links, banners, etc. with links to websites or applications managed by third parties.
ALEXANDRE HOTELS has no power or human or technical means to know, control or approve all information, content, products or services provided by third parties through other websites or applications.
The User accepts that ALEXANDRE HOTELS assumes no responsibility whatsoever with respect to the services and contents provided and/or facilitated through the sites linked on the Web Page, nor for their conditions of use and privacy policies, the User being solely responsible for checking and accepting them each time he/she accesses and uses them.
If Users have actual knowledge of the unlawfulness of activities carried out through these websites or third-party applications, they must immediately notify ALEXANDRE HOTELS in order to proceed to disable the access link to the same.
Responsibility of ALEXANDRE HOTELS and of the User
Unless otherwise expressly provided by law or unless otherwise indicated, the user expressly acknowledges and accepts that ALEXANDRE HOTELS does not grant any warranty, either express or implied, on the Website, nor on the contents and services incorporated therein. In this sense, and by way of example, but not limited to, ALEXANDRE HOTELS does not guarantee:
The availability and continuity of the operation of the Web Page and, in particular, although not exclusively, that users can use it effectively, access the different sections that compose it or those from which the services are provided.
The levels of quality, interoperability and functionality of the Web Page, as well as of the services and/or contents incorporated therein.
The possible interruption, suspension or cancellation of access to the Web Page, as well as of the contents and/or services offered therein.
The suitability of the Website, its services or contents for a particular purpose.
The certainty, integrity, accuracy and/or updating of the contents, services, products, texts, graphics, links or any other element integrated in the Web Page, as well as the results that may derive from its access and/or use.
The non-existence of errors or omissions in the information contained in the different sections of the Web Page, nor the truthfulness, accuracy, completeness, relevance and/or timeliness of its contents.
The security of access to the Website and the impossibility of unauthorized alterations to the data stored or transmitted through the Website or the services offered.
The absence of viruses, malicious programs or any other element that may cause alterations in the user's computer system (software and hardware) or in the electronic documents and les stored in the user's device.
The user is fully aware and voluntarily accepts that the use of the Web Page, its services and contents is carried out, in any case, under his exclusive responsibility. Consequently, you must take all necessary measures to minimize the risks associated with its use, including the implementation of appropriate security measures to protect your systems.
Without prejudice to the foregoing, ALEXANDRE HOTELS shall not be liable for delays or failures in the access, functioning and operability of the Web Page, its contents and/or services, nor for interruptions, suspensions or deficiencies in its functioning, when such incidences have their origin in causes of force majeure such as: natural phenomena such as earthquakes, floods, electrical storms or res; situations of extreme urgency such as armed conflicts, military operations, civil disturbances, strikes, lockouts; any other unforeseeable and unavoidable circumstance that prevents the correct functioning of the Web Page.
Diligent use
The User undertakes to make diligent use of the Website, as well as to refrain from any conduct that could damage the image, interests and rights of ALEXANDRE HOTELS or third parties. Likewise, the User undertakes not to carry out any conduct that could damage, render useless or overload the Web Page.
In the event of fraudulent use or breach of this Legal Notice, ALEXANDRE HOTELS reserves the right to limit, suspend or terminate access to the Website by the User, adopting any technical measures necessary for this purpose. ALEXANDRE HOTELS reserves the right to exercise such measures also in the event that it reasonably suspects that the User is violating any of the terms contained in this Legal Notice or in any other particular terms or conditions contained in the Website.
Protection of personal data
For further information regarding the processing of your personal data on the Website, please refer to the Privacy Policy.
Cookies
ALEXANDRE HOTELS uses its own and third party cookies to facilitate navigation and for other purposes. For more information, you can consult the Cookies Policy.
Contact
Any incident, cancellation, query and/or complaint related to the Website should be made to ALEXANDRE HOTELS through the contact channels indicated above or through the contact form.
Applicable law and jurisdiction
All disputes or claims arising from the interpretation or execution of this legal notice or the Web Page shall be governed by Spanish law and shall be subject to the jurisdiction of the Courts and Tribunals of the city of Barcelona, unless the user is a consumer.
